Leading in a Hybrid Environment

Case Study: Johnson & Johnson



About Johnson & Johnson

Johnson & Johnson, is a leader in healthcare innovation. However, like many companies in this current environment, they were experiencing workplace difficulties after the pandemic. A Senior Executive of J&J was facing challenges bringing staff back to work post COVID.

J&J engaged The Leader’s Evolution to elevate the issues, identify pain points, and recommend specific solutions.


  • Senior Leaders are facing struggles in figuring out the optimal hybrid work environment

  • Team members have become resistant to change making implementation of new plans difficult

  • Groups are lacking connection and therefore lacking commitment to a shared purpose


Through evaluations, interviews, and coaching, The Leader’s Evolution identified what differentiated the team and what was needed to reinvigorate the work environment.

  • Performed consultative interviews with Senior Functional Leaders
  • Performed group coaching sessions with managers and staff to get to the root cause of challenges and frustrations
  • Provided specific and actionable recommendations to create a more vibrant and productive environment for in office work
  • Coached Senior Leaders through communication and implementation of the changes


J&J’s experience with The Leader’s Evolution brought leaders and teams together to create optimal work environments post-COVID.

Results for Key Leaders

After working with us Johnson & Johnson Leaders were able to take targeted action to address the concerns and frustrations of their teams.
  • Our work supported the leaders through open communications and being clear about what they heard and what they were doing to fix it – both in public forums (town halls) and direct communications from leaders to their teams
  • Overall morale and engagement were immediately improved
  • Trust across leaders and their teams increased significantly

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